I recently relocated and transferred the
virgin media services along with me.I had a big shock when looked at my bill.Already life is tensed due to the recession and virgin media has further added fuel to it.
Now these people are saying that they haven’t got any call recordings.What a rip off.Over the telephone i was told that they don’t have any call records and in the email they are just talking about the notes on the system.
Thank you for your e-mail dated 5 March 2009. I am concerned to read
about your recent experiences with Virgin Media regarding your billing.
I have tried to contact you by telephone to discuss this matter.
However, I have been unable to speak with you personally.
I’m sorry for any trouble that may have been caused. Virgin Media aims
for the highest standards of customer satisfaction and is disappointed
when these are not met.
I understand you are unhappy as you have recently transferred your
services to your new address, you have stated that your services are now
£2.50 more expensive and you have not been given an explanation why.
I am sorry you have had this experience and that you have had to take
your time to email Virgin Media. I have looked at your account and can
see that you currently have the maximum discount available for your
services. It is possible that when you transferred your services the
discount you had previously is no longer available.
I am sorry if you feel you have been misinformed but Virgin Media is
unable to reduce the cost of your services any further. I have also
checked the notes on your account and it states you were advised of the
new cost of your services at their current price and that you were
entering a new 12 month contract.
I hope you are happy with the information I have provided, if you have
any further questions please contact me on 0845 045 1064 ext. xxxx Mon
to Friday 10:00 to 17:00.
Kind regards